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Common Failures

Use the HTTP status and response code to decide what to do. Do not branch on the wording in message.

SymptomAction
AUTH_INVALIDCheck clientId and clientSecret
APP_DISABLEDConfirm the API Client and application are enabled
AUTH_SCOPE_DENIEDAdd the permission identified by data.requiredScope, then obtain a new access token
AUTH_EXPIREDObtain a new access token and retry the failed read once
data.devices is emptyConfirm the device belongs to the account and the API Client can access it
RATE_LIMITEDWait for Retry-After; do not retry immediately
DEVICE_OFFLINEWait for reconnection or use the last synchronized state where the endpoint provides it
A command has no final resultQuery it by command ID; do not blindly repeat an operation with side effects

Record requestId when contacting support.

More Troubleshooting

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