Contact Support
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Before reaching out, these resources often resolve common issues faster:
- Use Troubleshooting to follow the recommended steps for the symptom
- Review Status Code Overview and Endpoint Error Matrix for known error codes
- Review Permissions & Security to confirm your permission scopes are configured correctly
What to Include
| Field | Description |
|---|---|
requestId | The unique identifier returned in every API response |
| API client ID | The client ID used in the failing request |
| Endpoint path and method | For example, GET /wlte/v1/devices |
| Timestamp in UTC | When the issue occurred |
HTTP status and code | The error information from the response |
| Sanitized request body | If relevant, with sensitive fields removed |